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Windows 7

Managing Windows 7 : Helping Each Other - Start the Session, Solve The Problem

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12/14/2013 8:02:29 PM

How many times have you screamed "Help!" (or worse) when your computer was being an uncooperative brat, only to be met by silence? Now your pleas for help won't disappear into the void. Using the Remote Assistance feature, you can contact someone on your network or over the Internet for help. Your friend or coworker can view your computer Desktop, review your system information, and even chat with you to help you figure out what's wrong. Likewise, if a friend or colleague has a problem that you know how to solve, you can be the expert who provides the oh-so-welcome assistance.

Start the Session

  1. To ask for help, click the Start button, type remote in the Search box of the Start menu, and choose Windows Remote Assistance from the menu to display the Windows Remote Assistance window. Click Invite Someone You Trust To Help You.

  2. Choose the way you're to going to invite your helper:

    • If you're using Webmail or if you'll deliver the invitation on a flash drive, click to create a file.

    • If you have an e-mail client on your computer, click to e-mail the invitation as an invitation.

    • If your helper is on your network, click Easy Connect.

  3. Provide your helper with the password Remote Assistance creates, and, unless you're using Easy Connect, provide your helper with the invitation.

  4. To give help, open Windows Remote Assistance from the Start menu, choose to help someone, and specify whether you'll connect by issuing an invitation or by using Easy Connect. If you're using an invitation, open the file. When prompted by Remote Assistance, enter the password that was provided to you.

  5. On the computer that's asking for help, click Yes when you're asked to allow your helper to connect.

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Solve The Problem

  1. When you're connected, click Chat on each computer, and use the chat area to discuss the problem and the expected action.

  2. To give help, click Request Control (the Request Control button changes into the Stop Sharing button after you've clicked it). Wait for the person you're trying to help to confirm that you can take control. Click OK to confirm that you have control, and use your mouse to explore the other computer, to open menus and programs, and to do whatever troubleshooting and problem-solving is necessary. When you no longer need control, click the Stop Sharing button.

  3. To receive help, when the helper asks to take control of your computer, click Yes to allow him or her full access to the computer and permission to make changes to the system. Click No if you want to retain control and make the changes yourself. If you've allowed the other person to take control of the computer, click Stop Sharing or press the Esc key when you want to terminate that control.

  4. When you've finished (and solved the problem, we hope!), click Close to end the remote assistance.

Tip

Windows 7 also provides the Remote Desktop Connection tool that makes it possible for someone to control your computer from another computer. However, a computer running Windows 7 Home Premium edition can allow only an incoming Remote Desktop Connection and is unable take control of another computer.

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Tip

Your system must have Remote Assistance enabled to establish a connection. If Remote Assistance isn't already enabled, click the Start button, type remote in the Search box of the Start menu, and choose Allow Remote Assistance Invitations To Be Sent From This Computer. On the Remote tab of the System Properties dialog box that appears, select the check box for allowing Remote Assistance connections. Click OK.

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