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Microsoft Lync Server 2013 : Windows Client - Navigating in the Client - Useful Lync Client Shortcuts

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Relationship View

The third view available in the Lync 2013 client is the relationship view. This view is a bit more interesting because the relationships actually enforce behaviors on the contacts that are members of them. The relationships include the following:

Friends and Family—Contacts in this relationship can view all your contact information except meeting details.

Workgroup—Contacts in this relationship can view all your contact information except Home and Other Phone; they can interrupt the Do Not Disturb status.

Colleagues—Contacts in this relationship can view all your contact information except Home, Other Phone and Mobile Phone, and meeting details.

External Contacts—Contacts in this relationship can view only your name, title, email address, company, and picture.

Blocked Contacts—Contacts in this relationship can view only your name, email address, office, and picture; they can’t reach you through Lync.

Beyond these permissions, the relationship view operates the same way as the other two views in terms of initiating IMs with contacts.

Recent Conversations

The third tab displayed in the client shows conversation history. All instant message conversations, phone calls, and Lync meetings are displayed in this section for reference. Users can also filter for conversations that include audio or by missed conversations within the navigation filters at the top of the screen. Right-click on any conversation and select Continue Conversation to rejoin.

Telephony

The fourth and final tab visible in the Lync client is specific to telephony features and is displayed only when a user is enabled for Enterprise Voice. A dial pad is displayed, and a button to initiate an audio quality test call is available. The user’s voice mail is also displayed on this page and can be played back or managed via the Lync client. This helps users’ productivity because they don’t have to jump between Lync and Outlook to manage voice mail messages. The voice mail options on the right side of the client provide entry hooks to call voice mail, change personal greetings, or run through the initial voice mail setup.

Useful Lync Client Shortcuts

Microsoft has gone out of its way to improve functionality and accessibility in the Lync client, and one of the ways is to create hotkeys for commonly used tasks. This sort of information makes a great cheat sheet for new users of the Lync client because it not only simplifies accessing certain functions, but also serves to highlight what functions are available. Some of those commonly used tasks are highlighted in Tables 1, 2, and 3.

Table 1. Global Hotkeys

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Table 2. Main Window Shortcuts

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Table 3. Conversation Window Shortcuts

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