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Troubleshooting Stop Messages : Being Prepared for Stop Errors - Prevent System Restarts After a Stop Error

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Some useful software- and hardware-related techniques can help you prepare for Stop errors when they occur. Stop messages do not always pinpoint the root of the problem, but they do provide important clues that you or a trained support technician can use to identify and troubleshoot the cause.

Prevent System Restarts After a Stop Error

When a Stop error occurs, Windows Vista displays a Stop message related to the problem, followed by one of these events:

  • Windows Vista becomes unresponsive.

  • Windows Vista automatically restarts.

By default, Windows Vista automatically restarts after a Stop error occurs, unless the system becomes unresponsive. If Windows Vista restarts your system immediately after a Stop error occurs, you might not have enough time to record Stop message information that can help you analyze the cause of a problem. Additionally, you might miss the opportunity to change startup options or start the operating system in Safe Mode.

Disabling the default restart behavior allows you to record Stop message text, information that can help you analyze the root cause of a problem if memory dump files are not accessible. To disable the Automatically Restart option, follow these steps:

1.
Click Start, right-click Computer, and then click Properties.

2.
Click Advanced System Settings.

3.
In the System Properties dialog box, click the Advanced tab. Then, under Startup And Recovery, click Settings.

4.
In the System Failure box, clear the Automatically Restart check box.

If you cannot start your computer in normal mode, you can perform the preceding steps in Safe Mode.

Record and Save Stop Message Information

With the automatic restart behavior disabled, you must restart your computer manually after a Stop message appears. Stop messages provide diagnostic information, such as Stop error numbers and driver names, which you can use to resolve the problem. However, this information disappears from the screen when you restart your computer. Generally, you can retrieve this information after the system is restarted by examining the memory dump file. In some situations, Stop error information is not successfully logged, and therefore it is important to record the information displayed in the Stop message for future reference

To record and save Stop message information, follow these steps:

1.
Record data that is displayed in the Technical information and Driver information sections of the Stop message for later reference.

2.
Record and evaluate suggestions in the Recommended User Action section. Stop messages typically provide troubleshooting tips relevant to the error.

3.
Check the Debug Port and Dump File Status sections to verify that Windows Vista successfully created a memory dump file.

4.
If a memory dump file does exist, copy the file to removable media, another disk volume, or a network location for safekeeping. You can use Startup Repair to copy the dump file if you are not able to start Windows Vista in normal mode or Safe Mode.

Analyzing memory dump files can assist you with identifying root causes by providing you with detailed information about the system state when the Stop error occurred.

Check Software Disk Space Requirements

Verify that adequate free space exists on your disk volumes for virtual memory paging files and application data files. Insufficient free space might cause Stop errors and other symptoms, including disk corruption.

You can move, delete, or compress unused files manually or by using Disk Cleanup to increase free space on disk volumes.

To run Disk Cleanup, click Start, type Cleanmgr and then press Enter. Follow the prompts to increase free disk space on your system drive. Note that Disk Cleanup provides you with the option to delete memory dump files.

Install a Kernel Debugger and Symbol Files

You can use a kernel debugger to gather more information about the problem.

Other -----------------
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