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Recovering from a Disaster in an Exchange Server 2007 Environment : Using the Recovery Storage Group in Exchange Server 2007 & Recovering Internet Information Services

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5/7/2012 3:53:15 PM

Using the Recovery Storage Group in Exchange Server 2007

When an administrator wants to recover a mail message, a calendar appointment, a contact, a folder, or entire user mailboxes, Exchange Server 2007 has a recovery storage group function and wizard that provides a recovery mechanism. Prior to Exchange 2003, if an administrator wanted to recover a mailbox or information, the administrator would have to build a brand-new Exchange server with the exact same server name in the lab and then restore a database to the lab server. After the restore, the administrator could run the ExMerge utility to export the desired mailbox or information, and then transfer the information to the production server and ExMerge the information back into the production server.

The recovery storage group in Exchange Server 2007 facilitates the restore of any database, including an Exchange 2000 SP3 or higher database from any server in the Exchange organization. So, an Exchange database can be restored to the recovery storage group, and then information can be extracted without ever having to bring up another server or shut down the production server. The Disaster Recovery Management (DRM) tool makes this process even easier by intelligently offering alternate options to the administrator. DRM even goes as far as to offer to create a dial-tone recovery storage group for rapid restoration of send and receive functionality.

Recovering Data with a Recovery Storage Group

A recovery storage group is created on any Exchange Server 2007 system. To create a recovery storage group, do the following:

1.
Launch the Exchange Management Console.

2.
Click the Toolbox and double-click Database Recovery Management.

Note

The server that will host the recovery storage group must have enough disk space to allow for the full restore of the database that will be hosted on the system.

3.
Click Go to Welcome screen.

4.
Enter a label to identify your activity. Enter the server and domain controller names, and click Next.

5.
Click Gather Database Information from AD.

6.
From the Manage Recovery Storage Group options, click Create a Recovery Storage Group.

7.
Choose the storage group that contains the database you plan to recover, and click Next.

8.
Click Create Recovery Storage Group.

9.
When the recovery storage group is created successfully, click Go Back to Task Center.

10.
Close the Task Center.

11.
From the Run command, run Ntbackup.

12.
The Backup or Restore Wizard launches; click Next.

13.
Choose restore files and settings, and click Next.

14.
Expand the media and select the Information Store associated with the storage group you selected when creating the recovery storage group. Click Next.

15.
On the Restore To line, enter the name of the server that is hosting the recovery storage group. For Temporary Location for Log and Patch Files, choose a local directory with sufficient space. Check the Last Restore Set check box. Click Next.

16.
Click the Advanced button.

17.
Choose to restore files to an alternate location. Browse to the directory created by the recovery storage group, and click Next.

18.
Leave the check in place for the Preserving Existing Volume Mount Points check box, and click Next.

19.
Click Finish and the restore will begin.

20.
When the files restore successfully, click Close and return to the Database Recovery Management tool.

21.
Choose Mount or Dismount Databases in the Recovery Storage Group.

22.
Check the box for the database you plan to mount, and click Mount Selected Database.

23.
Click Go Back to Task Center.

24.
Click Merge or Copy Mailbox Contents.

25.
Select the source database, and click Gather Merge information.

26.
In this scenario, do not check the box for Swap Database Configurations. That is used in dial-tone recovery. Click Next.

27.
If you do not need to do custom GUID matching, click Perform Pre-merge Tasks.

28.
Check the mailboxes you want to merge with the production mailboxes, and click Perform Merge Actions.

29.
When the merge is complete, close the Database Recovery Management tool.

Recovering Internet Information Services

When Internet Information Services (IIS) data is erased or the service is not functioning as desired, restoring the configuration might be necessary. To restore the IIS metabase data, perform the following steps:

1.
Log on to the desired IIS server using an account with local Administrator privileges.

2.
Click Start, Programs, Administrative Tools, Internet Information Services (IIS) to start the IIS Manager.

3.
Select the web server in the left pane.

4.
Select Action, All Tasks, Backup/Restore Configuration.

5.
A listing of automatic backups that IIS has already performed appears on the Configuration Backup/Restore page. Select the desired backup and click the Restore button to perform a manual restore.

6.
A pop-up window opens stating that all Internet services will be stopped to restore the data and restarted afterward. Click Yes to begin the restore.

7.
When the restore is complete, a confirmation pop-up window is displayed. Click OK to close this window.

8.
Click Close on the Configuration Backup/Restore page.

9.
Back in the IIS Manager window, verify that the restore was successful, close the window, and log off the server when you’re finished.

Backups are stored in %systemroot%\system32\Inetsrv\MetaBack, by default.

Recovering IIS Data and Logs

IIS web and FTP folders are stored in the C:\InetPub\ directory. The default location for the IIS logs is C:\Windows\system32\LogFiles. To recover the IIS website, FTP site, or IIS logs, restore the files using either shadow copy data or a backup/restore tool such as Ntbackup.exe.

Recovering the Cluster Service

Cluster nodes require that special backup and restore procedures be followed to ensure a successful recovery if a cluster failure is encountered. For detailed information on backing up and restoring a cluster node, or use the Windows Server 2003 Help and Support tool.


Recovering Windows Server 2003 Domain Controllers

When a Windows Server 2003 domain controller fails, the administrator needs to either recover this server or understand how to completely and properly remove this domain controller from the domain. The following are some questions to consider:

  • Did this domain controller host any of the domain or forest Flexible Single Master Operations (FSMO) roles?

  • Was this domain controller a global catalog (GC) server, and, if so, was it the only GC in a single Active Directory site?

  • If the server failed because of Active Directory corruption, has the corruption been replicated to other domain controllers?

  • Is this server a replication hub or bridgehead server for Active Directory site replication?

Using the preceding list of questions, the administrator can decide how best to deal with the failure. For example, if the failed domain controller hosted the PDC emulator FSMO role, the server could be restored or the FSMO role could be manually seized by a separate domain controller. If the domain controller was the bridgehead server for Active Directory site replication, recovering this server might make the most sense so that the desired primary replication topology remains intact. The administrator should recover a failed domain controller as any other server would be recovered, restore the OS from an ASR restore, or build a clean server, restore the System State, and perform subsequent restores of local drive data as necessary.

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